Shipping Policy

Last Updated: September 18, 2026

Thank you for shopping with Crafts With Charm. Please review the following information regarding production, processing, and shipping.

Custom Order Turnaround Time

Unless otherwise stated on an individual product listing, custom and personalized items have an estimated turnaround time of:

5–7 business days before shipment

This is the estimated production time and does not include shipping or carrier transit time.

Business days do not include weekends or recognized holidays.

Processing May Begin After Approval

For products requiring customer information, photographs, personalization, or design approval, production time may not begin until all required information has been received.

If a proof is provided, delays in customer approval may delay the completion and shipment of the order.

Shipping Time

Shipping times vary depending on the shipping method selected, destination, and carrier.

Any estimated delivery date provided at checkout is an estimate and is not guaranteed unless expressly stated otherwise.

Once an order has been transferred to the shipping carrier, transit times are generally outside of Crafts With Charm's direct control.

Event Orders

If you are purchasing products for a birthday, wedding, anniversary, graduation, holiday, or other time-sensitive event, we strongly recommend ordering as early as possible.

Crafts With Charm cannot guarantee delivery by an event date unless that arrangement has been specifically confirmed in writing.

Shipping Delays

Crafts With Charm is not responsible for delays caused by circumstances outside our reasonable control, including:

Carrier delays
Severe weather
Natural disasters
Holiday shipping volume
Transportation interruptions
Incorrect shipping information
Government or postal disruptions
Other unexpected shipping-related events

We will make reasonable efforts to assist customers when shipping problems occur.

Shipping Addresses

Customers are responsible for providing a complete and accurate shipping address.

Please review your address carefully before submitting your order.

If you realize that an address is incorrect, contact us immediately at:

support@craftswithcharm.com

Address changes cannot be guaranteed after an order has entered fulfillment or been shipped.

Returned Packages

If a package is returned to Crafts With Charm because of an incorrect or incomplete address, failure to claim the package, or another customer-related delivery issue, additional shipping charges may be required before the order can be shipped again.

Lost or Missing Packages

If tracking information shows that a package is still in transit beyond the expected delivery window, please contact us so we can help determine the appropriate next steps.

If a package is marked Delivered but cannot be located, customers may be asked to: