Refund & Return Policy

Last Updated: September 18, 2026

At Crafts With Charm, every order is important to us. Many of our products are custom, personalized, or made to order, so our return and refund policies vary depending on the type of item purchased.

Please review this policy before completing your purchase.

Custom & Personalized Products

Because custom and personalized products are created specifically for you, all custom and personalized sales are final once production has begun.

This includes products featuring custom:

Names
Dates
Photographs
Colors or themes
Wording
Designs
Event information
Logos or other customer-requested personalization

Customers are responsible for reviewing all submitted information for accuracy before placing an order.

If a design proof is provided, you are responsible for reviewing and approving all spelling, dates, names, colors, placement, and other details before production begins.

Once an approved custom product enters production, it cannot ordinarily be canceled, returned, or exchanged.

Errors Made by Crafts With Charm

If we make an error on your order, please contact us as soon as possible after delivery at:

support@craftswithcharm.com

Please include your order number, a description of the issue, and clear photographs of the product.

If we confirm that the error was made by Crafts With Charm, we will work with you to provide an appropriate resolution, which may include a replacement, correction, store credit, or refund depending on the circumstances.

Damaged Items

If your item arrives damaged, please contact us within 7 calendar days of delivery.

Photographs of the damaged item and shipping packaging may be required so that we can properly review the issue.

Please do not discard damaged packaging until your claim has been reviewed.

Eligible Non-Custom Products

For eligible physical products that are not personalized, customized, worn, used, washed, altered, or damaged, please contact us within 7 calendar days of delivery to request a return.

Items must be returned in their original condition.

Customers are responsible for return shipping costs unless the item arrived damaged or the error was made by Crafts With Charm.

Original shipping charges are generally non-refundable.

A return must be approved before an item is mailed back.

Digital Products

Due to the nature of digital products, all digital product sales are final once the file or product has been delivered or made available for download, except where otherwise required by law.

Digital products may not be returned, exchanged, reproduced, shared, redistributed, or resold.

If you experience a technical problem accessing a digital purchase, please contact us so we can assist you.

Books, Journals & Published Products

Books, journals, coloring books, and storybooks must be unused and in resalable condition to qualify for a return unless they arrived damaged or defective.

Products purchased through a third-party retailer, including Amazon, are subject to that retailer's applicable return and refund policies.

Incorrect Customer Information

Crafts With Charm is not responsible for errors caused by incorrect information submitted by the customer, including misspelled names, incorrect dates, incorrect sizing selections, or inaccurate shipping addresses.