Privacy Policy

Last Updated: September 18, 2026

At Crafts With Charm, we respect your privacy and are committed to handling customer information responsibly.

This Privacy Policy explains the types of information that may be collected when you visit our website, make a purchase, contact us, subscribe to communications, or otherwise interact with Crafts With Charm.

Information We May Collect

Depending on how you use our website, we may collect information such as:

Name
Email address
Billing and shipping address
Telephone number when provided
Order details
Product customization information
Photographs or files submitted for custom products
Customer service communications
Marketing preferences
Device, browser, and website usage information
Information collected through cookies or similar technologies

Payment Information

Payments may be processed through Shopify and other authorized third-party payment providers.

Crafts With Charm does not ordinarily receive or store your complete credit or debit card number.

Payment processors handle payment information in accordance with their own privacy and security practices.

How We Use Information

We may use customer information to:

Process and fulfill orders
Create personalized or custom products
Process payments
Arrange shipping
Communicate about purchases
Provide customer support
Respond to inquiries
Prevent fraudulent transactions
Improve our website and services
Maintain business and transaction records
Send promotional emails when you have elected to receive them
Comply with applicable legal obligations

Custom Photos & Files

Customers may submit photographs, graphics, logos, or other files for personalized products.

These materials are used for the purpose of completing the requested order and related customer service.

Customers should only submit materials that they are authorized to provide and use.

Email Marketing

If you subscribe to our email list or otherwise consent to receive promotional communications, we may send information regarding products, promotions, launches, special offers, and company updates.

You may unsubscribe from marketing emails by using the unsubscribe option included in the message.

Transactional communications regarding your order may still be sent when necessary.

Cookies & Website Technologies

Our website may use cookies and similar technologies to operate the website, remember preferences, understand website traffic, improve functionality, and support marketing or advertising features.

Your browser may allow you to block or delete certain cookies. Doing so may affect how some website features function.

Shopify & Third-Party Services

Our online store is hosted using Shopify.

We may also use third-party providers for services such as:

Payment processing
Shipping
Analytics
Email marketing
Social media
Website functionality
Advertising

These providers may receive information necessary to perform services on our behalf and may maintain their own privacy policies.

Information Sharing

Crafts With Charm does not sell customer personal information as an ordinary part of operating our business.

Information may be shared with service providers when reasonably necessary to operate our store, process purchases, ship products, provide technical services, or comply with legal obligations.

We may also disclose information when required by law or when reasonably necessary to protect our rights, customers, website, or business.

Data Security

We take reasonable steps to protect customer information.

However, no internet transmission, electronic storage system, or website can be guaranteed to be completely secure.

Data Retention

We may retain information for as long as reasonably necessary to fulfill orders, maintain business records, resolve disputes, comply with applicable requirements, and support legitimate business operations.

Children's Privacy

Our online store is intended for adults making purchases.

Although Crafts With Charm sells products designed for children, the website is not intended for children to submit personal information or make purchases without the involvement of a parent or legal guardian.